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Tuesday, March 28 • 9:45am - 10:45am
Training is Everything: Education is critical to making tea a successful part of your business.

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Education is critical to making tea a successful part of your business.
Where once tea was a forgotten footnote, it now finds its place as a part of any successful drinks and training program.  
Providing your team the knowledge and expertise to talk about, make and serve truly exemplary tea not only enhances the tea (and sales) but increases motivation and staff retention within your business. Give staff and customers alike the opportunity to fall deeply in love with the tea you serve, and build long time pride and loyalty in what you do as a business.

avatar for Henrietta Lovell

Henrietta Lovell

Owner, Rare Tea Company
Henrietta Lovell is known around the world as the Rare Tea Lady. She is the founder and master blender of the award-winning, global brand, Rare Tea Company. Since 2000 Henrietta has been traveling the world, working directly with small independent tea gardens, from the Shire Highlands... Read More →
avatar for Jack Clay

Jack Clay

Global Head of Sales and Development, The Rare Tea Company
Jack Clay is the Global Head of Sales and Development for Rare Tea Company, London. He has a vast wealth of knowledge in developing and implementing training programs across retail and hospitality - and across the globe from Macau to Beverley Hills. Jack is a highly engaging speaker... Read More →

Tuesday March 28, 2023 9:45am - 10:45am PDT
Room #S226